Get remote help from Housecalls (must schedule) HOUSECALLS computer services has been serving the Niagara region since 2001. While a dozen little computer stores have come and gone, HOUSECALLS goes on. How?
What separates HOUSECALLS from the rest?
HOUSECALLS maintenance software -- The old "value added" concept -- whenever possible, customers get the "HOUSECALLS Maintenance" software on their systems to help them take care of all their basic maintenance.
No sales, just service -- No agenda to convince you to upgrade.
Free email support -- Got a question? Just shoot Housecalls an email and we'll get back to you as soon as possible.
Remote computer repairs -- let's be honest, there are a few things that someone can be talked through over the phone but there are others that are too difficult for that, but a shame to charge for a housecall. However, as they say, "time is money" so HOUSECALLS has been hard at work to find a method for those little fixes to get done remotely.
How does it work? Assuming the customer has been on the phone with HOUSECALLS recently and been told to initiate a connection, they then click a link or shortcut in their Housecalls folder on their desktop. Clicking that link (or the shortcut to an already-installed file) will start things up. The program reminds them that they are the ones initiating the connection (no software runs otherwise) and confirms that they want to do so. Next, the software temporarily joins a private network which allows the bypassing of routers, etc. Once a part of the private network, the customer's computer invites HOUSECALLS' computer to establish a remote connection. This is key: there is only a 5 minute window before the customer's software stops extending the invitation for a connection - this is why Housecalls needs to be expecting the invitation. Once a connection is established, the remote work can take place. If needed, Housecalls can even reboot the computer and have the software try to re-establish a connection. At all times, the customer is shown how to quickly stop the connection if they should choose.
Expertise without the confusing jargon -- the goal is to educate the customer, not baffle them with one's alleged brilliance. It's important that a customer gets the gist of what's going on at all times and what has happened so that they can try to prevent it in the future. i.e. If a customer has no idea what spyware could do, there is little motivation to keep it off their system.
